Two months ago, Flow asked for feedback regarding their broadband packages and prices. The reactions started to flow in (see what I did there?) and Flow listened. As of today, new packages and prices were introduced for residential customers.
Below you can see a recap of what has changed starting January 23rd, 2013…
Adjustment from six to four Residential Broadband packages
Flow previously offered six residential broadband package options, with download speeds of 2, 5, 15, 25, 50 and 100 Mbps. Customers can now choose between four packages, specifically 2, 5, 30 and 100 Mbps down. The 2 and 5 Mbps packages remain unchanged.
Customers with the 15 or 25 Mbps packages will be upgraded to 30 Mbps, while customers with the 50 Mbps package will be upgraded to 100 Mbps at no extra charge.
Customers subscribed to the 100mbps and the 25Mbps packages will receive a discount in their monthly subscription fees.
Fastest Upload Speeds
Flow also increased its upload speeds for the new 30 and 100 Mbps packages, boosting them to 10 Mbps and 15 Mbps respectively.
The new packages for residential clients (single and double play) are now as follows…
Upgrading To A New Package
As you have understood by now, customers that currently have a 15, 25, 50 or 100 Mbps connection are eligible for an upgrade. To upgrade to the adjusted speeds and prices, you will have to visit the Flow office and sign for your new package. That’s basically it.
You can’t upgrade if you have unpaid bills or a payment plan in place. You will have to get your payments up to date first!
If you’re a business client, there’s no need to fret however. These packages have been updated as well, but have not received the specific details yet. This post will get updated as soon as the numbers become available.
Below you can download Flow’s official press release, the January 2013 brochure, the new package list and the upgrade instructions.
If you’re not an existing customer and you wish to sign up with Flow, just click the button below.