Many companies use Facebook to connect with fans (or clients), get feedback or reply to complaints. In Aqualectra’s case, Facebook is used to piss off people who are already getting screwed over on a daily basis.
For the past couple of weeks, our power situation has been as stable as Stephen Hawking’s legs (whoof, I actually went there), and Aqualectra just keeps trolling like a boss.
If you’re not yet familiar with Aqualectra’s workflow, I’ve broken it down in a few simple steps below….
1) Cut power multiple times a day and screw over many paying citizens and businesses.
2) Blame the (lack of) wind.
3) Post ridiculous updates on Facebook.
4) Make sure to only post it in Papiamentu, so as few people as possible can read it.
5) Reassure everyone that “hard work is being done”.
6) Contradict that reassurance by posting a picture which shows a couple of guys doing absolutely nothing.
* See that simplistic text I added in MS Paint? If you don’t give any effort, why should I?
7) Ignore customer questions and comments.
8) Send out bills like a well oiled machine.
9) Cut off customers at the very first chance.
But yeah, let’s go back to that magnificent Facebook page. Here are some of my favorite posts and comments…
Por spera ku ta kita koriente awe nochi tambe, debí ku ta hasiendo hopi kalor,e demanda ta haltu i no tin sufisiente kapasidat ainda
Here we see Aqualectra blaming the heat AND YOU. See, because it’s hot, you put on your airconditioning too much, which causes this entire clusterfuck. SHAME ON YOU. HOW DARE YOU EXPECT YOUR POWER COMPANY TO OPERATE AND DELIVER UNDER REGULAR CIRCUMSTANCES?
Ta bolbe hasi un apelashon na komunidat pa tanten ta den e situashon di skarsedat di kapasidat pa usa ménos koriente posibel i tambe si por, saka aparatonan for di koriente ora koriente bai.
Did you see what you charged me last month? For those rates, I should be allowed to come to your house, drink your beer and kick your mother in the shins.
Áreanan ku a pèrdè koriente awe mainta ta:
Área di Punda, Scharloo, Groot Kwartier,Rooi Catootje, Mahaai, Cas Cora, Jongbloed, área Buena Vista ,Zegu i besindario i Seru Mahuma. Tera Kòrá te Wespunt, Kas Grandi, Spaanse Water, Jansofat, Brakkeput Ariba, Janthiel, Rooi Santu, Weto, Kwartje, Janboos, Oude Water, Montaña, Seru Machu te Fuik , Emmastad, Rio Canario, parti Buena Vista.
Seru Fortuna, Muizenberg, Suffisant, Dein, Kanga,area Semikok, area Sta. Rosa te ku Sta Catharina.Koraal Partier, Langleven, Cocorie, Betesda, Julianadorp, Groot Piscadera,area Juan Domingu, De Savaan, UNA .
Here, let me show you how you should have typed that sentence…
Áreanan ku a pèrdè koriente awe mainta ta: THE WHOLE FUCKING ISLAND.
You know, I actually feel bad for the poor schmuck who has to update this page. I mean, those 299 “Likes” are not fans. Those are 299 tortured souls who just want to know in advanced when they are going to get royally fucked.
And I understand that there isn’t much you can do to fix it, from a social media/PR point of view. I mean, you are an Aqualectra employee, but you’re probably just as fed up as we are, because you’re sitting at home at night without power as well.
But Christ on a teeter totter, is it so hard to just reply on people’s comments and to acknowledge their frustrations? I mean, why have a Facebook page if you are never going to reply and engage?
Oh wait, here’s a reply…..
* Double Face Palm *
I want to fight you know. I actually want to throw fisticuffs…